How soon will my account be set up and ready
for use?
Account orders are placed in a queue and are processed in the order
in which they are received. Your site can be uploaded to our servers
as soon as your domain name resolves to our server dns, usually
within 24-48 hours. [Back to top]
How do you offer "unlimited
bandwidth"?
Technically speaking, there is no such thing as "unlimited
bandwidth", however, our co-located servers in our data centre
are on an unmetered 10mbps connection to the net and as long as you
abide by our Acceptable use Policy there should be no problems. [Back to top]
Is my site backed up and how often?
It is
your
responsibility to do all backups of your site. If, in the
unfortunate event, something happens to your files, it is your
responsibility to have a local copy of your files.
We are
NOT held liable in any way for any files, money, time, effort, etc...
lost due to this unfortunate event. Furthermore, if your files are
lost, we will attempt to restore them as a gesture of good faith, but
make no promises what so ever about whether the files will be brought
back successfully or not. Again, back ups are your responsibility. [Back to top]
I changed my control panel password and now I
can't get in.
Passwords are case sensitive and are limited to 8 characters. If you
entered a password longer than 8 characters please try entering the
first 8 characters when logging into your control panel.
Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the
instructions for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary from
script to script [Back to top]
I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html,
has not been replaced by another index page, then anyone going to
domainname.com will still see that page instead of some other home
page. This is the order in which the web server looks for a page to
put up as the "home" page: >DirectoryIndex: index.html, index.shtml
Just delete the index.html file and anything
after it in this list will then come up automatically. Notice that
"home.shtml" is NOT on the list and so will not show up as
your home page. You would need to rename it. [Back to top]
How do I cancel my Account?
You can cancel your account at any time
by sending email to sales@1planhosting.co.uk.
There are no cancellation fees, and
no notice is required. Any fees paid
to that point are non-refundable. Please see our
Acceptable
Use Policy for further information. [Back to
top]
